精準回饋:提升團隊績效,改善溝通的超能力: Feedback (and Other Dirty Words):Why We Fear It, How to Fix It (Traditional Chinese Edition)
精準回饋:提升團隊績效,改善溝通的超能力: Feedback (and Other Dirty Words):Why We Fear It, How to Fix It (Traditional Chinese Edition)

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《富比世》評選美國最佳管理顧問公司超有效職場溝通回話術改造企業文化,就從正向回饋開始你有沒有過這樣的經驗?→直到年度考核的時候,才知道主管認為你的作為需要改進→希望同事提供建議,卻常常得不到回應,或是惡毒的評論→帶著善意對同事提供建議,卻讓對方覺得備受攻擊→每次聽到主管說要談談,就全身緊繃、滿腦子負面想法?一項研究顯示,83%的員工都希望得到回饋。不過在許多人的經驗裡,談到回饋,更常出現的印象是被刁難、質疑、否定,就像是攻擊別人的武器。但實際上,一間公司如果有良好的回饋文化,業績表現比沒有回饋文化的企業高出兩倍,而且無法真誠給予回饋的領導人,團隊的投入程度比同儕降低25%。建立絕佳回饋經驗的三大根基微軟、Nike與蓋茲基金會最信賴的合作夥伴PeopleFirm人本管理顧問公司,創辦人暨執行長譚拉,以及資深顧問暨經營管理教練蘿拉協助企業改善組織效能、打造高績效團隊的資歷已經超過20年。她們深知回饋是建立企業文化的重要關鍵。他們發現,建立準確回饋的文化有三大要點:公平Fairness:公平能避免偏見、帶來信賴,並且進一步鞏固連結關係。聚焦Focus:能讓回饋更加針對特定目標並且簡短、切中要點。頻繁Frequency:當公平與聚焦啟動回饋引擎,頻繁就是加速器,可以放大回饋的聲量,創造善意的循環。作者簡介譚拉・錢德勒 M. Tamra ChandlerPeopleFirm人本管理顧問公司創辦人及執行長,兩度名列《管理顧問》雜誌(Consulting)25位最佳顧問之一,PeopleFirm亦獲選《富比世》雜誌(Forbes)2018年美國最佳管理顧問公司,是微軟、Nike、比爾與梅琳達.蓋茲基金會等組織最信賴的合作夥伴。30年職涯致力於提供嶄新而有效的解決方案,協助企業強化人力資源與績效管理,並且同樣關注研究回饋的困境,以及回饋對人力表現的影響。蘿拉・道林・葛利希 Laura Dowling GrealishPeopleFirm資深顧問及經營管理教練,協助企業改善組織效能、打造高績效的團隊已有20年資歷。曾任職於獵戶座顧問公司(Orion Advisor Services)、奇異金融服務(GE Capital)、珍沃斯金融服務(Genworth Financial)及羅素投資公司(Russell Investments)。譯者簡介周怡伶台灣輔仁大學新聞傳播系、英國約克大學社會學研究所畢業,曾任職非營利組織、出版編輯及內容創作,旅居英國十餘年。專長非虛構作品的翻譯,譯作有《義和團》、《美國金權》(合譯)、《選3哲學》、《貓狗的逆襲——荊棘滿途的公民之路》等十餘本。ilinchou@gmail.com

  • Released: August 31, 2020
  • Author: 譚拉・錢德勒(M. Tamra Chandler),蘿拉・道林・葛利希(Laura Dowling Grealish),周怡伶
  • Rating: 5
  • Publisher: Universidad EAFIT (August 25, 2020)
  • Total Page: 137 pages
  • File Size: 7936 KB

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